Shipping and Returns
For items that are in stock, your items ships as soon as they become available. Delivery time anywhere in the United States generally will take no longer than 10-14 days. Orders exceeding 50 mats may take longer, do to exstincive logistical methods being preformed. You will not be charged more for shipping than the amount that was originally quoted to you at the time you place the order. Shippers are selected depending on the weight of the package and the distance it has to travel from our fulfillment center, requests for specific shippers will not be accommodated.
Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received, it takes 5 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Your return label will require you to return the item at your own expense. Innova Goods will automatically refund up to $15 for return postage costs on receipt of the item. If your return postage costs exceed $15, you may contact our Customer Support Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.